Privacy Policy

Last Updated: August 4, 2026

LORVA, INC. ("LORVA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit LORVA.com, join our email list or early-access waitlist, participate in our AtHome referral program, contact customer care, or place an order with us (collectively, the "Services").

Our Services are intended for customers in the United States. We currently ship to the contiguous 48 states and Washington, D.C. If you access the Services from outside the United States, your information will be processed in the United States.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect information you provide directly to us, information collected automatically, and information we receive from third parties.

Information you provide to us:

  • Contact details such as your name, email address, phone number, and shipping and billing address

  • Order information, including the products and modules you purchase, configuration selections, and transaction history

  • Payment information, processed securely by our payment providers — we do not store full payment card numbers

  • Pay-over-time application information you submit to our installment provider (see Section 3)

  • Communications you send us, including customer care inquiries, delivery and return requests, warranty claims, product reviews, and feedback

  • Marketing preferences, including when you join our email list, early-access waitlist, or a product waitlist such as Switch

  • Referral information, including the name and email address of a friend you refer through our AtHome program, or your own details if a friend refers you

Information collected automatically:

  • Device and browser information, including IP address, browser type, device identifiers, and operating system

  • Usage data, including pages and products viewed, links clicked, configurator selections, time spent, and the referring website

  • Cookies, pixels, and similar tracking technologies (see Section 5)

Information from third parties:

  • Analytics and advertising partners

  • Payment processors, installment providers, and fraud-prevention services

  • Shipping and logistics carriers, including delivery status information

  • Review and social platforms, if you post a review or interact with us there

Sensitive personal information. We do not intentionally collect government identifiers, precise geolocation, health data, biometric data, or other categories treated as sensitive under applicable state privacy laws, and we do not use or disclose such information for the purpose of inferring characteristics about you.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including configuration, delivery, returns, pickups, and refunds

  • Administer our 120-day trial and limited warranty, including verifying eligibility and arranging return pickup

  • Communicate with you about your order, delivery, account, and customer care requests

  • Send you marketing emails, early-access alerts, launch and restock news, and promotions where you have opted in

  • Administer promotions, discounts, waitlists, and the AtHome referral program

  • Invite you to review a product after delivery, and display reviews you choose to submit

  • Personalize your experience and show you relevant products and content

  • Analyze and improve our website, products, and services

  • Detect, prevent, and address fraud, security incidents, and technical problems

  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

Service providers who perform functions on our behalf, including:

  • Shopify — our e-commerce and checkout platform, used to operate our store and process transactions

  • Shop Pay Installments, offered through Affirm — our pay-over-time provider. If you choose to pay over time, Affirm collects and processes your application information under its own agreement and privacy policy, and your approval, finance charges, and payment schedule are governed by that agreement

  • Klaviyo — our email marketing platform, used to manage our email list, waitlists, and customer communications

  • Google Analytics and the Meta (Facebook) Pixel — used to understand site usage and deliver relevant advertising

  • Shipping and logistics partners, including FedEx and our return-pickup carriers, to deliver your order and collect returns

  • Payment processors and fraud-prevention services to complete and protect transactions

We also share information with legal and regulatory authorities when required by law, or to protect our rights, safety, and property, and in connection with a merger, acquisition, financing, or sale of assets.

Some of these disclosures — particularly for advertising and analytics — may be considered "sharing," "targeted advertising," or a "sale" of personal information under certain state privacy laws. See Section 7 for your rights and how to opt out.

4. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, and we require our service providers to do the same. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to operate our site, remember your cart and configurator selections, analyze traffic, and deliver relevant advertising.

You can manage your choices through the cookie preferences link in our website footer, through your browser settings, and through industry opt-out tools offered by our advertising partners. Disabling cookies may affect how parts of our site function, including checkout.

We honor Global Privacy Control (GPC) and other recognized opt-out preference signals as an opt-out of the sale or sharing of personal information for targeted advertising where required by law.

6. Your Marketing Choices

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email, or by contacting us at care@lorva.com. If you have agreed to receive text messages from us, you can opt out by replying STOP to any message. Even if you opt out of marketing, we may still send you non-promotional messages about your order, delivery, return, or warranty.

7. Your Privacy Rights 

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Know or Access — request the categories and specific pieces of personal information we have collected about you, and how we use and disclose it

  • Right to Delete — request deletion of personal information we hold about you, subject to certain exceptions

  • Right to Correct — request correction of inaccurate personal information

  • Right to Data Portability — receive a copy of your information in a portable format

  • Right to Opt Out — opt out of the sale or sharing of your personal information, and of targeted advertising and certain profiling

  • Right to Limit Sensitive Information — limit our use of sensitive personal information

  • Right to Non-Discrimination — we will not deny you goods or services, charge you a different price, or provide a different level of quality because you exercised your rights

California residents. The California Consumer Privacy Act, as amended by the California Privacy Rights Act, provides the rights described above. You may also designate an authorized agent to submit a request on your behalf.

Residents of other states. Residents of states with comprehensive privacy laws — including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others as those laws take effect — may exercise comparable rights. Where required, you may appeal a decision we make about your request by replying to our response or contacting us at the address below, and we will inform you in writing of the outcome and how to contact your state attorney general.

How to submit a request. Contact us at care@lorva.com or call +1 (626) 383-0230. We will take reasonable steps to verify your identity — typically by confirming information associated with your order or email address — and will respond within the timeframes required by law. To opt out of sale, sharing, or targeted advertising, you can also use the "Your Privacy Choices" and cookie preferences links in our website footer, or send a GPC signal from your browser.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy — including completing your order, honoring the 120-day trial and limited warranty periods, and meeting legal, tax, accounting, and reporting obligations. When information is no longer needed, we securely delete or de-identify it.

9. Children's Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children, or knowingly sell or share the personal information of consumers we know to be under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our Services may contain links to third-party websites, including our social profiles, review platform, carriers, and payment providers. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

11. Accessibility of This Notice

If you need this Privacy Policy in an alternative format, or need assistance exercising your privacy rights, contact us at care@lorva.com and we will work with you to provide it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Significant changes may be communicated through additional notice, such as email or a notice on our website.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

LORVA, INC.
Email: care@lorva.com
Phone: +1 (626) 383-0230

13230 San Bernardino Ave,
Fontana, CA 92335