Privacy Policy

Last Updated: July 14, 2026

LORVA ("LORVA," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit LORVA.com, join our email list, or make a purchase from us (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect
We collect information you provide directly to us, information collected automatically, and information from third parties.

Information you provide to us:
- Contact details such as your name, email address, phone number, and shipping/billing address
- Order information, including the products you purchase and transaction history
- Payment information (processed securely by our payment providers — we do not store full card numbers)
- Communications you send us, such as customer service inquiries, reviews, or feedback
- Marketing preferences, such as when you sign up for our email list or early-access waitlist

Information collected automatically:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages viewed, links clicked, time spent, referring website)
- Cookies, pixels, and similar tracking technologies (see Section 5)

Information from third parties:
- Analytics and advertising partners
- Payment processors and fraud-prevention services
- Social media platforms, if you interact with us there

2. How We Use Your Information

We use the information we collect to:
- Process and fulfill your orders, including shipping and returns
- Communicate with you about your orders, account, and customer service requests
- Send you marketing emails, early-access alerts, launch news, and promotions (where you have opted in)
- Personalize your experience and show you relevant products
- Analyze and improve our website, products, and services
- Detect, prevent, and address fraud, security issues, and technical problems
- Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

- Service providers who perform functions on our behalf, including:

     > Shopify — our e-commerce and payment platform, used to operate our store and process transactions
     > Klaviyo — our email marketing platform, used to manage our email list and send communications
     > Google Analytics and Meta (Facebook) Pixel — used to understand site usage and deliver relevant advertising
- Shipping and logistics partners to deliver your orders
- Payment processors to complete transactions
- Legal and regulatory authorities when required by law, or to protect our rights, safety, and property
- Business transfers — in connection with a merger, acquisition, or sale of assets

Some of these disclosures — particularly for advertising and analytics — may be considered "sharing" or "sale" of personal information under California law. See Section 7 for your rights and how to opt out.

4. How We Protect Your Information
- We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security

5. Cookies and Tracking Technologies
- We use cookies, web beacons, pixels, and similar technologies to operate our site, remember your preferences, analyze traffic, and deliver relevant advertising. You can control cookies through your browser settings and opt out of certain advertising tracking. Note that disabling cookies may affect how our site functions.

We also honor Global Privacy Control (GPC) signals where required by law.

6. Your Marketing Choices
- You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email, or by contacting us at care@lorva.com. Even if you opt out of marketing, we may still send you non-promotional messages related to your orders or account.

7. Your Privacy Rights (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the following rights:
- Right to Know — request the categories and specific pieces of personal information we have collected about you
- Right to Delete — request deletion of personal information we hold about you, subject to certain exceptions
- Right to Correct — request correction of inaccurate personal information
- Right to Opt Out — opt out of the "sale" or "sharing" of your personal information for targeted advertising
- Right to Limit — limit the use of sensitive personal information
- Right to Non-Discrimination — we will not discriminate against you for exercising your rights

To exercise any of these rights, contact us at care@lorva.com. We will verify your request and respond within the timeframes required by law. You may also designate an authorized agent to make a request on your behalf.

8. Data Retention
- We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations. When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy
- Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links
- Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

11. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Significant changes may be communicated through additional notice, such as email or a notice on our website.

12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- LORVA
- Email: care@lorva.com
- Phone: +1 (626) 383-0230
- 12806 Bridge Water Dr
- Rancho Cucamonga California 91739
- United States