Terms of Service
Last Updated: August 21, 2026
1. Agreement to These Terms
Welcome to LORVA. These Terms of Service ("Terms") govern your access to and use of LORVA.com, our online store, our email and waitlist programs, and any related services (collectively, the "Services"), as well as your purchase of any products from us.
By accessing or using the Services, placing an order, or joining our email list, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these Terms, please do not use the Services.
Please read Section 26 carefully. It requires most disputes to be resolved through individual binding arbitration and limits your ability to bring a class action.
2. Who We Are
LORVA is operated by LORVA, INC., a corporation organized under the laws of the State of Delaware, with a principal place of business at 13230 San Bernardino Ave, Fontana, California 92335, United States. References in these Terms to "LORVA," "we," "us," and "our" mean LORVA, INC.
You can reach us at care@lorva.com or +1 (626) 383-0230.
3. Eligibility
You must be at least 18 years old and able to form a binding contract to purchase from us or create an account. By using the Services, you represent that you meet these requirements.
Our Services are intended for customers in the United States. We currently ship only to the contiguous 48 states and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.
4. Your Account
5. Products, Materials, and Colorways
Color and fabric variation. Fabric colorways are photographed and rendered as accurately as our process allows, but screens vary and textiles vary. The color you see on your device may differ from the fabric you receive, and natural variation in weave, texture, pile direction, and dye lot may occur between production runs and between individual modules. Variation of this kind is a normal characteristic of upholstered furniture and is not a defect.
Dimensions. Published dimensions are approximate and subject to manufacturing tolerance. If a measurement is critical to whether a product will fit your space or entry route, please contact us at care@lorva.com before ordering.
6. Product Information and Editorial Content
7. Pricing and Errors
All prices are listed in U.S. dollars and are exclusive of applicable taxes and shipping charges unless expressly stated otherwise. Prices are subject to change at any time before you place an order.
Despite our best efforts, products on the Services may occasionally be listed at an incorrect price, with an incorrect discount, with incorrect availability, or with an incorrect description. We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price or with an incorrect description, whether or not the order has been confirmed and whether or not your payment method has been charged. If we cancel an order for this reason, we will notify you and issue a full refund of any amount charged. We may, at our discretion, offer you the opportunity to complete the order at the corrected price instead.
Reference prices shown as struck-through, "compare at," or "regular" prices reflect our own former or intended future selling price for that item and are not a representation that the item was sold at that price by any other retailer.
8. Orders and Order Acceptance
Your submission of an order is an offer to purchase. It is not accepted until we send an order confirmation and, where applicable, a shipping confirmation. We may limit or refuse any order, including orders that appear to be placed by resellers or dealers, orders that exceed quantity limits, orders flagged by our fraud-prevention tools, and orders where billing and shipping information cannot be verified.
We may limit quantities per person, per household, or per order.
9. Lead Times, Launch Sale, and Cancellation
10. Payment
We accept the payment methods displayed at checkout. Payments are processed by our payment providers, including Shopify Payments and any wallet or accelerated checkout you choose; we do not store full payment card numbers. By submitting payment information, you represent that you are authorized to use the payment method and authorize us to charge the full order amount, including taxes and shipping.
Paying over time with Shop Pay Installments. At checkout we may offer the option to pay over time through Shop Pay Installments, a service provided by Affirm, Inc. This option is offered and administered by Affirm, not by LORVA, and is subject to eligibility. If you choose it:
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Your installment agreement is solely between you and Affirm, and is governed by Affirm's own terms, disclosures, and privacy policy.
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Approval, eligibility, order minimums and maximums, payment schedule, down payment, and any interest or finance charges are determined by Affirm. LORVA does not set, control, or receive those charges. Rates, terms, and available plans are disclosed to you by Affirm before you complete your purchase.
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We receive the full purchase price at the time of your order and treat your order as paid in full. Your obligation to continue making scheduled payments to Affirm is not affected by shipping timing, lead times, or delivery.
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If your order is cancelled or returned, we issue the refund to Affirm, and Affirm applies it to your installment balance in accordance with its own terms and timing. Refund timing to your installment plan is controlled by Affirm and may differ from the timing stated in Section 14. Any interest already charged by Affirm may not be refundable by us.
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Questions or disputes about your installment plan, payment schedule, or charges must be directed to Affirm. Questions about your product or order should come to us at care@lorva.com.
Available payment methods, including whether pay-over-time is offered, may change at any time and are shown at checkout.
Sales tax is calculated at checkout based on your shipping address and applicable law.
11. Shipping and Delivery
Risk of loss passes to you upon delivery to the address you provided. Please provide a complete and accurate shipping address; we are not responsible for orders delivered to an incorrectly entered address, and reshipment may require an additional charge.
Inspection. Please inspect your shipment promptly on arrival and report any shipping damage or missing pieces as described in Section 15.
12. Compressed Packaging and Settling
Our upholstered products ship compressed to reduce packaging volume and make delivery and handling easier. After unboxing, wrinkles, creasing, temporary deformation, uneven loft, and compression marks are normal and expected. These typically resolve within 24 to 72 hours as the foam and fabric recover, and can be helped along with time, patting, and rearranging; for stubborn creases, low-heat steam or ironing with a cloth barrier may be used. An insert in the box explains this process.
Because our products expand substantially after unboxing, they are not expected to fit back into their original compressed-shipping cartons. You do not need to preserve or reuse the original packaging in order to return a product under Section 14.
Cosmetic characteristics arising from compressed shipping that resolve during this settling period are a normal product characteristic and are not covered as a defect under Section 16.
13. Assembly and Use
Our modular products are designed for tool-free setup, and modules are secured to one another with connecting straps. No tools, screws, clips, or hardware tightening are required. Please follow the setup instructions provided with your product.
We are not responsible for damage, injury, or loss arising from improper assembly, modification of the product, use of non-LORVA parts or connectors, use of the product other than as intended for ordinary residential seating, exceeding stated weight capacity, or commercial or outdoor use.
14. Returns — Our 120-Day Trial
We offer a 120-day return window on eligible products so you can live with your purchase before committing. The window runs 120 days from the date of delivery.
To be eligible for return, a product must be in clean, undamaged, resalable condition, free of stains, odors, pet damage, burns, tears, and modification, and must include all original modules, connectors, and any included hardware and documentation.
Return shipping. LORVA arranges return pickup and covers return freight in full. You do not need to arrange a carrier, purchase a label, or transport the product yourself.
Restocking fee. None.
Packaging. You do not need to keep or reuse the original shipping cartons. Because our products expand after unboxing, they are not expected to fit their original compressed-shipping boxes. We will provide instructions for preparing the product for pickup when your return is authorized. Please keep the original packaging through the first 10 days after delivery in case it is needed as evidence for a shipping-damage claim under Section 15.
How to start a return. Contact care@lorva.com with your order number before returning anything. Returns sent back without prior authorization may not be accepted or refunded.
Refunds. Approved refunds are issued to the original payment method within 5–7 business days of our receipt and inspection of the returned product. Your bank or card issuer may take additional time to post the credit. If you paid with Shop Pay Installments, the refund is issued to Affirm and applied to your balance under Affirm's terms, as described in Section 10.
Exclusions. The following are not eligible for return: gift cards, clearance or final-sale items expressly marked as such, and products damaged by misuse, neglect, accident, or improper care.
Exchanges. We handle exchanges as a return followed by a new order. Launch sale or other promotional pricing on a replacement order will not be honored after the applicable offer period ends.
15. Damaged, Defective, or Missing Items
If your order arrives damaged, defective, or incomplete, contact care@lorva.com within 10 calendar days of delivery with your order number, a description of the issue, and photographs of the product and the packaging. Please keep the packaging until the claim is resolved, as carriers often require it.
We will, at our option, ship replacement parts or modules, replace the product, or issue a refund. Shipping-damage claims reported after 10 calendar days may be limited by carrier claim deadlines.
16. Limited Warranty
We warrant to the original purchaser that our products will be free from defects in materials and workmanship, under normal residential use, for five (5) years from the date of delivery.
Our modular products are all-foam in construction and do not contain an internal wood or metal frame or a spring suspension system. This warranty is written to reflect that construction.
This warranty covers, for five (5) years from the date of delivery:
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Seat and back foam. Loss of resilience in the foam core beyond normal softening — specifically, foam that loses more than 10% of its original height under normal residential use. Gradual softening, and the initial settling described in Section 12, are characteristics of the product and are not defects.
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Module connectors. Failure or breakage of the connecting straps used to join and support modules, including connectors that no longer hold adjoining modules securely together.
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Stitching and seams. Seam separation, thread breakage, or stitching failure, other than failure caused by abrasion, overloading, sharp objects, pets, or improper cleaning.
This warranty applies to the covered component that failed, not to the entire product, unless the failure cannot reasonably be remedied at the component level. No exclusion in this Section is intended to limit or nullify the foam coverage expressly provided above.
This warranty does not cover: normal wear and tear; gradual softening, flattening, or shape change of cushions and foam through use that does not meet the height-loss threshold above; fabric pilling, fading, stretching, shrinkage, or abrasion; variation in color, texture, or dye lot; cosmetic effects of compressed shipping that resolve during the settling period described in Section 12; damage from misuse, abuse, accident, neglect, spills, pets, sharp objects, improper cleaning, or unapproved cleaning agents; damage from improper assembly, disassembly, modification, or repair; damage from moving or transport after delivery; exposure to sunlight, moisture, or extreme temperature or humidity; outdoor use; commercial, rental, or institutional use; and any product that has been resold or transferred.
Coverage is limited to the original purchaser and is not transferable. Proof of purchase is required.
Remedy. Our sole obligation under this warranty is, at our option, to repair the product, supply replacement parts or modules, replace the product with the same or a comparable product, or refund the purchase price. Replacement parts may differ in color or texture from the original because of availability and normal variation between production runs.
To make a claim, contact care@lorva.com with your order number, a description of the issue, and photographs.
Except as expressly stated in this Section 16, and to the fullest extent permitted by law, we disclaim all other warranties as described in Section 24. Nothing in these Terms limits any warranty right that cannot be limited under applicable law, including under the Song-Beverly Consumer Warranty Act for California consumers.
17. Promotions, Discounts
General. Promotional codes and discounts are subject to the terms stated at the time of the offer, and unless we say otherwise: one code per order, codes may not be combined or stacked, codes have no cash value, codes are not valid on gift cards or previous purchases, codes may require a minimum order value, and codes may be modified or discontinued at any time. If a returned item was purchased using a discount, your refund reflects the amount actually paid.
Email list and launch offers. Any launch, early-access, or sign-up incentive — including our launch offer of $250 off a first order for email-list members — is available to new subscribers only, one per person and per email address, requires enrollment in our email list, and is subject to the minimum order value and expiration stated in the offer. Where we state that a specific offer may be combined with another promotion, the terms of that offer control over the one-code-per-order rule above.
We may modify, suspend, or terminate any promotion at any time, and we may withhold or revoke rewards and cancel orders where we reasonably believe an offer has been obtained through fraud, abuse, automation, multiple or fictitious accounts, or violation of these Terms.
18. Email and Text Messaging
19. Intellectual Property
The Services and all content on them — including the LORVA name and wordmark, logos, product names and colorway names, product designs, photography, video, illustrations, copy, and the design and layout of the site — are owned by us or our licensors and are protected by copyright, trademark, trade dress, and other laws.
We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your own personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, sell, modify, create derivative works from, frame, mirror, data-mine, extract by automated means, or otherwise harvest our content, or use our trademarks, without our prior written permission.
20. Reviews and Content You Submit
If you submit a review, photograph, video, comment, or other content to us or tag us on social media, you grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable, transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that content in any media, including in our marketing, on our website, in advertising, and on our product pages, with attribution to your name or handle where reasonable.
You represent that you own or control the rights to the content you submit, that it does not infringe anyone's rights, that any identifiable people in it have consented, and that it is accurate and not misleading. We may remove or decline to publish any submission at our discretion, including content that is unlawful, abusive, deceptive, or off-topic.
We do not offer compensation in exchange for a positive review or for any particular opinion. Where we compensate a creator or provide a free or discounted product, that relationship is disclosed, and any such arrangement covers content-use rights only and never the sentiment expressed. Reviews published on our product pages are collected from verified customers; content produced under a creator arrangement is presented separately and labeled as such.
21. Acceptable Use
You agree not to use the Services to: violate any law; infringe anyone's intellectual property or privacy rights; submit false or misleading information; impersonate any person or entity; introduce viruses or malicious code; interfere with or disrupt the Services or their security; attempt to gain unauthorized access to any part of the Services or to another user's account; use automated means to access or copy the Services; place fraudulent orders or engage in payment fraud; or resell our products in a manner that misrepresents your relationship with LORVA.
We may suspend or terminate your access to the Services at any time for conduct that violates these Terms.
22. Third-Party Links and Services
23. Availability of the Services
24. Disclaimers
Except for the limited warranty expressly provided in Section 16, and to the fullest extent permitted by applicable law, the Services and all products are provided "as is" and "as available," and we disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that content on the Services — including product descriptions, dimensions, pricing, availability, colors, and editorial guidance — is accurate, complete, current, or reliable.
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the extent permitted by law, and you may have additional rights.
25. Limitation of Liability
To the fullest extent permitted by applicable law, neither LORVA nor its officers, directors, employees, agents, suppliers, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of the Services or any product, whether based in contract, tort, negligence, strict liability, warranty, or any other legal theory, and whether or not we were advised of the possibility of such damages.
To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms, the Services, or any product will not exceed the greater of (a) the total amount you paid to us for the product or order giving rise to the claim, or (b) one hundred U.S. dollars ($100).
Nothing in this Section limits liability that cannot be limited under applicable law, including liability for fraud, personal injury caused by our negligence, or any liability under the Song-Beverly Consumer Warranty Act or other non-waivable consumer protection law. Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so the limitations above may not apply to you in full.
26. Dispute Resolution and Binding Arbitration
Please read this section carefully. It affects your legal rights.
Informal resolution first. Before starting a formal proceeding, you agree to contact us at care@lorva.com with a written description of your dispute and to give us 60 days to try to resolve it informally. We will do the same for any dispute we have with you.
Binding arbitration. If we cannot resolve a dispute informally, you and LORVA agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product — except as stated below — will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in San Bernardino County, California or, at your election, in the county of your residence, or by telephone or video conference, or by written submission where the rules permit. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this provision.
Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property rights.
Class action waiver. You and LORVA agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class proceeding.
Your right to opt out. You may opt out of this arbitration and class-waiver provision by sending written notice to care@lorva.com within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms.
If any portion of this Section is found unenforceable, that portion will be severed and the remainder will continue to apply, except that if the class action waiver is found unenforceable, this entire Section will be void.
27. Governing Law and Venue
28. Notice for California Consumers
Under California Civil Code Section 1789.3, California residents are entitled to the following notice. The provider of these Services is LORVA, INC., 13230 San Bernardino Ave, Fontana, California 92335. To file a complaint or receive further information about our Services, contact us at care@lorva.com or +1 (626) 383-0230. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
California residents also have privacy rights described in our Privacy Policy, including the right to opt out of the sale or sharing of personal information.
29. Changes to These Terms
30. General
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disaster, fire, flood, epidemic, war, civil unrest, labor dispute, strike, supplier or manufacturing failure, shipping and port delays, carrier disruption, tariff or customs action, government action, or utility, internet, or platform outage.
Entire agreement. These Terms, together with our Privacy Policy and any additional terms presented at the point of a specific offer or purchase, constitute the entire agreement between you and LORVA regarding the Services and supersede all prior agreements and understandings.
Headings are for convenience only and do not affect interpretation.
31. Contact Us
Questions about these Terms? Please contact us at care@lorva.com.
LORVA, INC.
13230 San Bernardino Ave
Fontana, CA 92335
Email: care@lorva.com
Phone: +1 (626) 383-0230