Returns & Refunds Policy
The short version
- 120 days to live with it and decide
- Free returns — we arrange pickup and cover the cost
- No need to keep the original boxes
- Refunds go back to your original payment method
- Pre-orders can be cancelled any time before it ships
Our 120-day trial
- Furniture is hard to judge from a screen. So we give you 120 days from the date your order is delivered to decide whether it works in your home. If it doesn't, we'll come get it and refund you in full.
- The window runs 120 days from delivery, not from the order date. For orders that arrive in more than one shipment, it runs from the date the last item is delivered.
What you can return
Most items, as long as the product comes back in clean, undamaged, resalable condition — free of stains, odors, pet damage, burns, tears, and modification — and includes all original modules, connectors, straps, and documentation.
These are not returnable:
- Gift cards
- Items marked final sale or clearance at the time of purchase
- Products damaged by misuse, neglect, accident, or improper care
- Products that have been resold or transferred to someone else
How to start a return
Email care@lorva.com with your order number and tell us what you'd like to return. We'll confirm your return, arrange a pickup, and a carrier will contact you to schedule a date and a time window.
Please contact us before doing anything else. Returns are arranged by us — there's no label to print and nothing for you to drop off.
You don't need the original packaging
- This is the part most furniture brands get wrong, so we want to be clear about it.
- Our sofas ship compressed under industrial pressure. Once unpacked they can't be re-compressed at home, which means the original box was never going to fit them again anyway. So don't feel you need to store it, and don't worry if it's long gone.
Our pickup team handles wrapping and loading.
All we ask before pickup day is:
- Separate the modules and undo the connecting straps
- Remove any personal items, cushions from other furniture, or anything that isn't ours
- Keep the pieces together in an accessible ground-floor spot if you can — if you can't, tell us when you email and we'll arrange for a team that can manage stairs
- Have someone 18 or older present during the scheduled window
You won't be charged for packing, and we won't reduce your refund over packaging. Normal wear from a few months of ordinary use is expected and won't affect your refund either — the condition standard above is about damage, not about the sofa looking lived-in.
Return shipping
- Returns are free. We cover pickup and freight in full, with no restocking fee and no deduction for getting it back to us.
Refunds
- Once your return is picked up and inspected at our warehouse, we'll issue your refund to the original payment method within 5 to 7 business days. Your bank or card issuer may take a few additional days to post it.
- If you paid with a promotional code or discount, your refund reflects the amount you actually paid. Shipping is free on every order, so there are no shipping charges to refund.
Cancelling a pre-order
You can cancel a pre-order for a full refund at any time before it ships. Just email care@lorva.com, and we will refund the full amount you paid within 7 business days of the cancellation.
Refused and undeliverable shipments
- If a delivery is refused, or can't be completed because the product doesn't fit the delivery route or no one is available to receive it, we'll treat it as a return under this policy. Reach out to us and we'll sort out next steps.
- Please confirm before ordering that your entrance, doorways, hallways, stairwells, elevators, and turns can accommodate the packaged product. If a measurement is critical, email us and we'll give you exact packaged dimensions.
Our warranty is separate from this policy
- This policy only covers returns and refunds.
Questions
care@lorva.com · +1 (626) 383-0230
- We read every email and we'd rather hear from you early than have you guess.